We are pleased to report the CQC have published our report and have awarded us a “Good” standard. The report highlights the early stages of the many changes we have recently made at Ryalls Park and praises the effect in supporting patients.
Effective from the 1st of February 2017 we will only be accepting prescription requests directly from patients. We believe that this will result in positive outcomes for Patients, the Practice and Pharmacy alike.
Our hope is to reduce the complexity of the repeat prescription ordering process by reducing the number of people involved. Effective 1st of February it will be the Patient and Practice who are wholly responsible for ensuring prescriptions are ordered and processed in a timely fashion.
We appreciate that you might initially be apprehensive about this change, particularly if you currently order by telephone. We would like to reassure you, where repeat dispensing is not appropriate, that there are a number of methods of ordering:
Ordering via Patient Access
Dropping in, faxing or posting the right hand side of your prescription to the Practice.
Asking a paid or unpaid carer to support you to do any of the above.
We appreciate there will be very rare occasions where none of the above will be possible due to a disability. Where you believe this might be the case please make contact with the practice, using your preferred method of communication, where we will conduct an individual assessment of your need.
In order to support a smooth transition please ensure that you have copy of the “right hand side” of your prescription (the list of medications that are on repeat) for the 1st of February. You should be able to collect this with your next prescription from the pharmacy. If this is not available please pop into the practice and the receptionist will be able to print a copy for you.
Ryalls Park Medical Practice
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