Welcome to Ryalls Park Medical Centre

As an independant practice the primary health care team is led by two Doctors, the Chairman and the Practice Manager. Our Doctors have a special interest in providing family planning, steroid injections, controlled drugs, gynae & childrens medicine. We also provide private services such as HGV Medical examinations, the completion of Health Insurance forms, Travel Vaccinations and Claims.

 

Submit your request to the practice online (e-consultation)

 

Image of the Engage Consult logo.

You can now contact the surgery online to tell us about your non emergency medical problem or ask an admin question. You can ask for help anytime, anywhere within the UK, and with any device. Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care. By creating an Engage Consult account you can also receive replies to your request online, rather than by phone.

For more information about eConsult

 

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Coronavirus (Covid-19)

 

Important information about how GP surgeries in Yeovil will be operating throughout the Coronavirus pandemic

This is a significant change from how we normally operate. Please make sure that you understand these changes. Please assist others to understand these changes.

From Monday 30th March the Yeovil practices will be working as one network and you will see several changes:

You must not attend any surgery without first consulting with a clinician.

Use online resources such as the NHS website for self-help advice before contacting your practice.

If you have an urgent medical need call your usual surgery and you will first be offered a phone triage appointment. Where possible we will avoid face to face appointments, however if you need one you will get one.

Only the patient should attend any face to face appointment except where the patient is a child or a disabled adult where one carer will be permitted.

You may be asked to consult with clinicians not from your usual practice and therefore you may not be able to consult with your preferred clinician.

Home visits will still be carried out, strictly for housebound patients only, but these will call you to discuss your need first.

For telephone appointments please ensure your mobile phone is charged and has signal. We may not have staff resource to call more than once.

If you use e-consultations or ‘ask my GP’ please continue to do so for your routine needs.

Over the next few weeks we expect to have increased staff sickness and we will need to prioritise urgent medical needs first.

Update 14/05/2020

A continued thank you to our population for supporting us to deliver care to our patients during the pandemic.

Thank you for staying home, staying safe, wherever possible. Your actions have resulted in the lowest regional infection rates in the UK.

As we transition out of this phase it is vitally important that we do not lose sight of the risk that still exists.

To support you with this we wanted to confirm the current arrangements for accessing care at the Practice.

Self-Care

We have greatly appreciate the uptake we have seen in the use of self-care resources. The feedback we have received from patients has been very positive i.e. “I have a sore toe, I have looked at the NHS.uk website and it said because I’m a diabetic I should contact the practice.”

https://www.nhs.uk/ - A-Z Health, A-Z Medicines

Requesting a prescription

We are now paperless in our prescription requesting process. Prescriptions can be ordered by downloading the NHS App or through Patient Access. Downloading the NHS App has been designed to be as easy as possible with ID verification taking place online. If this doesn’t work for you we have updated our Patient Access to allow verification through questioning over the phone in a similar style to banking. You will asked a series of questions about your medical history to confirm your identity such as what operation did you have in 1978. Once confirmed we will update your email address and send you access details.

If you do not have access to the internet please give the team a call to discuss the best way to order.

https://www.nhs.uk/apps-library/nhs-app/

All prescriptions are now sent to the pharmacy electronically, paper is no more! If you haven’t already selected a Pharmacy you can do so on the NHS App or by ringing the Pharmacy of your choice. If, when your prescription is due, you don’t have one selected we set it to Rowlands on your behalf. You can change this at anytime.

When you need help

We are here for you. We saw a 600% increase in “online consultations” in the first week of the pandemic and this usage level has continued to rise. Online consultations offers a hassle free way to contact the practice when you can no longer self-care. Once the team have received your request you will either receive a direct reply or a telephone or video consultation. This has rapidly become the primary route for contacting the practice for routine matters, if you can please use this route, keeping the phones free for those who cannot.

We are able to provide a large majority of the services including onward referral to hospital where required. If you are worried about a problem check out the nhs website and if you remain worried get in touch. If we are currently unable to provide a service for any reason we will let you know and add your name to a waiting list.

Online Consultation Portal : https://wsp.psf-live.co.uk/986/#/portal

When you need to be seen face to face

The practices in Yeovil, from day one of the Pandemic, committed to working together to see our patients in the safest way possible.

We now have separate, dedicated, sites to see patients who might have coronavirus and those who are shielding. For Ryalls Park patient’s this means that if you do not fall into those groups ,and you need to be seen, you will be seen by a Ryalls Park Clinician at another Yeovil Practice. Don’t worry, we will tell you where and when at the time! If you are having a blood test don't forget to keep hydrated before your appointment.

Seeing patients face to face is , and will for some time remain, a “high risk activity” that will not be carried out unless absolutely required. The use of video consultations has been very helpful.

Feedback on our response to the coronavirus

Our response to the Coronavirus required rapid and substantial change to the way we deliver care to our patients. We are actively seeking feedback on these changes, and how they were implemented. Please send any feedback you have on the changes made since the 16th March 2020 to danielvincent@nhs.net . We will use this feedback to celebrate our successes, refine the current service and review implementation strategies for future change.

 

Other Information

Patient Participation Group

Did you know we have a Patient Participation Group? 

PPG Logo

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

 

If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

 

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.
 

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