COVID-19 INFORMATION

Coronavirus (Covid-19) Updates

Update 13/09/2020

A continued thank you to our population for supporting us to deliver care to our patients during the pandemic.

Thank you for staying home, staying safe, wherever possible. Your actions have resulted in the lowest regional infection rates in the UK.

As we transition out of this phase it is vitally important that we do not lose sight of the risk that still exists.

 

Self-Care

We have greatly appreciate the uptake we have seen in the use of self-care resources. The feedback we have received from patients has been very positive i.e. “I have a sore toe, I have looked at the NHS.uk website and it said because I’m a diabetic I should contact the practice.”

See the NHS.uk A-Z of Medicines

 

Requesting a prescription

We are now paperless in our prescription requesting process. Prescriptions can be ordered by downloading the NHS App or through Patient Access. Downloading the NHS App has been designed to be as easy as possible with ID verification taking place online. If this doesn’t work for you we have updated our Patient Access to allow verification through questioning over the phone in a similar style to banking. You will asked a series of questions about your medical history to confirm your identity such as what operation did you have in 1978. Once confirmed we will update your email address and send you access details.

If you do not have access to the internet please give the team a call to discuss the best way to order.

See the NHS App Library

All prescriptions are now sent to the pharmacy electronically, paper is no more! If you haven’t already selected a Pharmacy you can do so on the NHS App or by ringing the Pharmacy of your choice. If, when your prescription is due, you don’t have one selected we set it to Rowlands on your behalf. You can change this at anytime.

 

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