As an independant practice the primary health care team is led by two Doctors, the Chairman and the Practice Manager. Our Doctors have a special interest in providing family planning, steroid injections, controlled drugs, gynae & childrens medicine. We also provide private services such as HGV Medical examinations, the completion of Health Insurance forms, Travel Vaccinations and Claims.
You can now contact the surgery online to tell us about your non emergency medical problem or ask an admin question. You can ask for help anytime, anywhere within the UK, and with any device. Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care. By creating an Engage Consult account you can also receive replies to your request online, rather than by phone.
Important information about how GP surgeries in Yeovil will be operating throughout the Coronavirus pandemic
This is a significant change from how we normally operate. Please make sure that you understand these changes. Please assist others to understand these changes.
From Monday 30th March the Yeovil practices will be working as one network and you will see several changes:
You must not attend any surgery without first consulting with a clinician.
Use online resources such as the NHS website for self-help advice before contacting your practice.
If you have an urgent medical need call your usual surgery and you will first be offered a phone triage appointment. Where possible we will avoid face to face appointments, however if you need one you will get one.
Only the patient should attend any face to face appointment except where the patient is a child or a disabled adult where one carer will be permitted.
You may be asked to consult with clinicians not from your usual practice and therefore you may not be able to consult with your preferred clinician.
Home visits will still be carried out, strictly for housebound patients only, but these will call you to discuss your need first.
For telephone appointments please ensure your mobile phone is charged and has signal. We may not have staff resource to call more than once.
If you use e-consultations or ‘ask my GP’ please continue to do so for your routine needs.
Over the next few weeks we expect to have increased staff sickness and we will need to prioritise urgent medical needs first.
Routine prescriptions should be ordered via online access or through your usual pharmacy. If you dont yet have online access download the NHS app.
Please do not order your usual prescriptions more than one week early.
The practices of Yeovil thank you for your support over the past two weeks. The time you have afforded us through self-care has allowed us to prepare for the coming weeks. Please continue to use all the resources at your disposal to self-care. This will keep your clinicians available to help the sickest people in our community.
In response to the current coronavirus pandemic, GP Practices across the UK have changed how they deliver care to their patients. The following message is long, but very important, please read carefully.
Even if you feel well. Please do not attend the practice unless you have been given instructions by the team on when, and how, to arrive at the practice safely.
Following advice from the UK Government, to move to the delay phase, all practices will move care to remote means where possible. You will receive a phone or video call from the practice, instead of being seen face to face. You can submit an electronic request for care to the practice using the online consultation service. Using the online service will keep the phone lines free for those who are not able. Simply contact the surgery online. We will also temporarily accept prescription requests using this service if you do not have a login for online patient access.
Do you have a fever and a cough? If so you must self-isolate at home for 7 days, to slow the spread of the virus. If you are still unwell after 7 days, or you feel unable to cope with the symptoms at home, you must contact the 111 Coronavirus service. Please use the online tool where possible, NHS111 - covid-19, or call 111.
If you are calling for another reason please ensure you visit the NHS.uk website first to find self-care advice. This will help keep our doctors and nurses available to help the sickest people in our community. Provided you do not have symptoms of the coronavirus you can also access high quality advice at your local community pharmacy.
If you have sustained an injury, and are unable to manage it using first aid, you will need to attend your local Minor Injuries Unit in Sherborne or Chard. If you are unable to travel, you will need to visit the accident and emergency department at Yeovil District Hospital.
We have considered the current risk to our patients and have concluded:
Very High Risk - Team members unable to support patients due to being placed in self isolation following exposure to, and displaying, symptoms of coronavirus.
High Risk - Increased demand for appointments from those concerned they might have coronavirus.
Moderate Risk - Patients who have a need other than suspected coronavirus struggling to contact the practice.
Moderate Risk - High numbers of "at risk" patients with coronavirus requiring a primary care appointment.
Low Risk - Increased number of patients of have coronavirus symptoms requiring a primary care appointment.
In addition to the changes above we will be making the following changes:
All patients with coronavirus symptoms will be asked to use the 111 online tool or to call 111.
A text message will be sent to all patients with a pre booked appointment asking them to call us if they have a fever, cough or shortness of breath before attending the practice.
All patients requiring an appointment at the practice will receive a phone or video call from the clinical team before a face to face appointment is confirmed.
We will not be booking any further appointments in April - this will be reviewed each Friday.
Online booking of appointments will be restricted to specific procedure based appointment such as blood test. Please only book these appointments if you are feeling otherwise well.
Our objective is to deliver the care our patients need whilst minimising those patients who need to attend the practice face to face. This being the case, please do not attend the practice in person unless you already have appointment.
We are allocating additional resource to our online electronic consultation service . Using this portal you can submit your need. A member of the team (including the GPs) will review your need and provide you with a solution. The portal offers 2 way messaging so you can feedback how well this solution is working until the point your problem is resolved. We ask all patients who can use the internet to give this a try. This will free up the phone lines for all of those patients who can not.
We anticipate that although over time a high percentage of our patients may well become infected, many of them will be able to self care from the safety of their own home. We will work to make our service as available as possible to those patients who are unable to self care and will need additional support from the practice. As the number of infected patients increase we will work to segregate those who need care for coronavirus and those who require care for another reason.For this reason it is very important that you only attend the practice if you have an appointment and have been told how to attend the practice safely.
We ask all of our patients to continue to observe advice around handwashing and self isolation. This will help to protect the most vulnerable in our community.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you are worried you have corona virus use this corona online tool or call 111, stay indoors and avoid close contact with other people.
Further information about corona virus is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict regulations.
This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual unless they have symptoms themselves. If you have any symptoms of concern please use this corona online tool or call 111
Everyone is being reminded to follow Public Health England advice to:
Always carry tissues with you and use them to catch your cough or sneeze.
Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public
transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are unwell.
We are working with other practice’s in the South Somerset area to deliver appointments and group sessions between the hours of 18:30-20:00 Monday to Friday. If this would be a convenient time for you to seek care please mention it to the receptionist you speak to. If you require urgent care at the weekend then please call 111 and they will support you to find a service that meets your needs.
Further details about Improved Access
From 1st April 2015, in line with new regulations, all patients will have a named GP. Please ask at reception if you wish to know who your named GP is.You can of course continue to book to see any GP you wish.If you have a preference as to who your named GP is please let us know and we will make all reasonable efforts to accommodate your wishes.The named GP will take lead responsibility for the coordination of services required and will ensure these are delivered to you where required, (based on the clinical judgement of the GP).
The data above is regularly updated to show responses from the opinionater device that the Patient Participation Group have located in the waiting area of the practice. This data is reviewed by the practice and the PPG monthly to guage current patient satisfaction.
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.Patient Group Page
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
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The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
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