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Please see our document regarding infection control measures for further information. (Word document).
Following Ryalls Park Medical Centre joining Symphony Healthcare Services (SHS), the team have been reviewing the processes and systems within the surgery to support patient care and access.
Within SHS, we know how important it is for patients to be able to contact the surgery when they need to and we fully believe that online consultation systems are a significant part of facilitating patient access, in addition to calls to the surgery. As such over the past few months, SHS have also been reviewing possible alternative online consultations providers.
The contract for AskmyGP at Ryalls Park Medical Centre has come to a natural conclusion and the surgery believes that this is a great opportunity to now try a different system that will support the patient population as well as the practice staff.
As part of the review into alternative online consultation providers, the team wish to trial ‘Klinik’.
Klinik Healthcare Solutions is intended to not only direct patients to the most optimal resource for their healthcare need, but support the clinical team to assess, review and support patients with their ailments in a more streamlined way to enable the appropriate care to be provided in a timely fashion.
The system will not be available until August, but we hope that you will support us in this trial as our ultimate wish is for our patients to benefit from a system that supports their care and access.
To further support this, we will be implementing a new telephone system in the coming months, which we hope in conjunction with the new online consultation system will start to demonstrate clear improvements at the surgery. Once we have confirmed timeframes, we will provide a further update to you.
We are so grateful to our patients for their support over the last few months since the integration of the practice into a new organisation and look forward to continuing to work together.
Lastly, we know that there will likely be the need for some adjustments following the implementation of the new telephone system and online consultation system and we ask that you are patient with us as we work through these.
Dr David Cripps, Clinical Lead & Kathy Eke, Practice Manager
On the 1 April 2021, Ryalls Park Medical Centre officially became part of Symphony Healthcare Services (SHS).
Ryalls Park Medical Centre is the fifteenth surgery to join SHS, which now looks after the healthcare needs of around 88,000 patients.
To ensure that the transition is a smooth and easy one for everyone involved, we will be working closely with Dr Helen Day and the rest of the practice staff.
Our initial focus will be to provide stability to the practice for the patients as well as reviewing all of the functions and services over time so we can work towards achieving a good rating from the Care Quality Commission (CQC) on their return. This is important because it helps us to provide reassurance that the healthcare services we provide are safe, effective and patient centred.
We look forward to working in collaboration with our patients in the development of practice services and processes.
We would like to thank everyone for their engagement in this transition process so far and hope that you will all start to see the benefits of the practice being part of a larger organisation.
If you have any questions, feedback or concerns, please do keep talking to us. It is important that we continue to listen and engage with everyone.
In the meantime, we would like to welcome the practice and the patients into the Symphony Healthcare Services family!
More information about SHS can be found on the Symphony Healthcare Services website.
Important Update - If your request requires contact with a GP or Nurse Practitioner you must phone the practice.
This change has been made following national technical difficulties and feedback from patients and the team.
Your local community pharmacist is able to provide expert advice on managing minor illness. There is also extensive self-care advice available through the NHS website.
Please remember that minor injuries have to been seen at the minor injuries unit in Chard or if you are unable to travel the Emergency Department at Yeovil District Hospital.
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.Patient Group Page
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