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Welcome to Ryalls Park Medical Centre

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Patient update - February 2021

Following on from our last newsletter we wanted to provide an update on our current situation and what this means for our patients.

2020 has been an incredibly challenging time for the NHS as a whole and we at Ryalls Park are no exception. In addition to the everyday pressures we normally face, the added pressure of the pandemic has meant that we have had to change and adapt to ensure that our patients receive all the care and treatment they need while maintaining additional safety measures to protect our patients and staff. The requirement to self-isolate also means we have, on occasion been without some key members of staff. It is important to us that Ryalls Park continues to meet the needs of our patients the partners have used this time to look to the future. Even without Covid-19, the demands on primary care will continue to grow. We have considered the options available to us and what they mean for both the practice and the patients we care for.

After exploring several possibilities, we think that the best option for the future of the practice is to integrate into Symphony Healthcare Services (SHS). SHS is an NHS subsidiary of Yeovil District Hospital NHS Foundation Trust. They currently run 14 NHS GP practices, including Oaklands Surgery in the east of Yeovil.

We believe joining a larger organisation which can draw from a wide range of expertise, will provide a stronger future for the practice.

For our patients, this will mean the continuation of safe and accessible healthcare The long-term ambition is that this integration will result in a larger workforce better able to meet future patient needs.

Telephone, email and contact details remain the same, and so patients who feel they are, or may be unwell should contact the surgery in the way they always have.

During this time we have kept the Patient Participation Group (PPG) fully informed about our thinking and of our discussions with SHS. We now believe that this is the appropriate time to share this news with you.

We understand that you may have questions, comments or concerns you wish to share with us as a result of this proposal and we encourage you to share these with us so we can address them. We would want to hear our patient’s views before the final decision is made.

To get in touch, please email the practice at If you would rather speak to someone directly please contact us on 01935 434000.

If you wish to contact the PPG, please do so by email via

We encourage those wishing to get in touch, to do so by Monday 15 March. This will give us time to understand all of the comments.

We will be developing a series of FAQs, which will be available on our website by 1st March.

Dr Richard More

Daniel Vincent

Dr Helen Day

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What changes will patients see?

To begin with there will very little difference to see, other than perhaps a pink SHS sign at the door! Much of the work will be in the background to ensure a smooth transition into the organisation and ensure that the ongoing operations of the surgery are maintained.

The Clinical Lead and Practice Manager from Oaklands Surgery (also within Yeovil and part of the Yeovil PCN) will be spending time at Ryalls Park Medical Centre to provide additional resilience and leadership.

Over time you may see a few differences as SHS will be working to achieve ‘Good’ CQC standards. This will be achieved by ensuring that there are the necessary processes and resources in place.

Will the same GPs be looking after the patients offering Continuity of Care?

SHS aims to maintain continuity of care as much as possible and also looks to expand the expertise available within practices by encouraging a Multi-Disciplinary Team to ensure the right care is provided by the right professional.

You are the only organisation type in Somerset, are you the only organisation of this type in the UK?

We are the only organisation with our structure in Somerset however there are other examples of at scale primary care providers within the UK. We believe that Northumbria Primary Care is the most similar to SHS.

A lot of what you describe in your work is similar to the work PCNs are doing? Do you see any conflict in this?

PCNs are more about how practices can work together to achieve larger outcomes for their local areas, the Covid-19 vaccination programme is a good example of this.

Moreover, the SHS ethos, stated within our Charter, is around collaboration between SHS and non-integrated practices (which includes the PCNs) and therefore we would not see the work of the PCNs as a conflict but another opportunity to work more closely with our neighbouring practices.  


Contacting the Practice

Important Update - If your request requires contact with a GP or Nurse Practitioner you must phone the practice.

This change has been made following national technical difficulties and feedback from patients and the team.

Your local community pharmacist is able to provide expert advice on managing minor illness.  There is also extensive self-care advice available through the NHS website.  

Please remember that minor injuries have to been seen at the minor injuries unit in Chard or if you are unable to travel the Emergency Department at Yeovil District Hospital.     

We will continue to use our eConsult system (AskmyGP) for the following types of requests:

  • Booking of flu vaccination/queries
  • Childhood immunisation appointments/queries
  • New mental health (health coach)
  • Fit note extensions (sick note) for new fit note please call the surgery
  • HCA appointments (blood tests, ECGs, Blood Pressure etc.)
  • Practice Nurse Appointments (smears, injections, diabetic reviews, asthma, COPD etc.)
  • Learning disability reviews, Non-clinical general enquirers
  • Referral enquiries
  • Medication requests/queries etc.


For help online with askmyGP

Access askmyGP here


Flu Vaccinations 2020

We are offering Flu vaccinations from the 18th September this year. However, with the Global Pandemic we are changing how we deliver this service. Due to infection control risks we will not be delivering this service from Ryalls Park.

Yeovil Primary Care Network are working together to offer the safest service possible. Therefore, the clinics will be held at The Gateway, Yeovil (near Nine Springs). Please read the following information before arriving to you appointment.

You still need to book an appointment with us (please do not turn up without an appointment time/date). You can book an appointment through the Patient Access App, Ask My GP or alternatively contact reception on 01935 434000.

Currently, we are prioritising the 'at risk' patients as advised by NHS England. If you have any of the following medical conditions you're considered at risk: 

  • Over 65
  • Pregnant
  • Diabetes
  • COPD
  • Asthma
  • Heart Disease
  • Kidney Disease
  • Liver Disease
  • Dementia or a Neurological Disease
  • Learning Disability
  • Sickle Cell Disease or if you have had your Spleen removed
  • Weakened Immune System
  • Obesity (BMI of 40 of above)
  • Carer

Please see the NHS Website for more information.


Other Information

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Patient Participation Group

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The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

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